Massage Event Policies & Procedures


Kneaded Touch clearly understands that unforeseen events happen occasionally.  Those last minute meetings, traffic considerations and project deadlines are just a few reasons one might consider canceling an onsite massage event.   Kneaded Touch is dedicated to providing our customers with a professional onsite massage event.  In order to do so the following policies and procedures are strictly adhered to in order to consistently provide our unique and outstanding massage experience we are known for.

Employee Arrival

Please encourage each participant to arrive for their Kneaded Touch massage event appointment 5 minutes prior to the scheduled starting time.  This allows you the time for a relaxed and unhurried experience.

If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule.  No full or partial refunds will be given.


Late Arrival Policy

We regret that late arrivals will not receive extension of scheduled onsite massage appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.

Cancellation Policy


Corporate clients must provide at least 72 hours notice if you need to reschedule, cancel, or modify your appointment in any way. If your appointment is on a Monday, notice must be given 72 hours before your appointment that Wednesday; weekends don't count toward the 72 hour notice policy.

If you fail to cancel or modify your appointment prior to 72 hours before your onsite massage appointment, but you give more than 24 hours notice, a 50% fee will be charged to your credit card. Full refunds will not be given.

Cancellations or appointment modifications with less than 24 hours notice will be charged the full fee for services. No refunds will be provided for deposits or cancellations received less than 24 hours before a scheduled appointment.  

Additionally, events with 4 or more shifts will be charged a 15% non-refundable fee for any cancellation or reduction in hours, no matter how much notice is given. An event is defined as anything a company books with us, even if it is multiple locations or dates. All therapists scheduled do not need to be working at the same location or the same shift for this 15% fee policy to apply. 

Massage Program Employees:

Employees of our corporate clients will be charged according to their company's cancellation policy.

Renewal Spa Clients:

Please provide at least 24 hours notice if you need to reschedule, cancel an appointment, or reduce your appointment hours. This gives us enough time to fill this time slot. If your appointment is on a Monday, notice must be given 24 hours before your appointment that Friday; weekends don't count toward the 24 hour notice policy. If you fail to cancel prior to 24 hours before your appointment slot, or you do not show up for your appointment, you will be charged full price. 

Inclement Weather Policy:

If an event is canceled by the client for inclement weather, no fee will be charged to the client as long as the event is rescheduled for a future date.

Incorporate Massage reserves the right to cancel an event in the case of inclement weather if it jeopardizes the safety our therapists. 

No Show Policy

Clients who fail to show for onsite massage appointments will not be given a full or partial refund.  It is important that our onsite massage therapists are compensated for reserved time slots.

Payment Policy

Payments are due at event completion.

A valid credit card is required to be on file in order to book your corporate chair event.  ,

For events over $1,000, we require a 50% deposit prior to your event to schedule services.

Late payments for massage events are subject to a $50 late fee after the first 24 hours, and a $50 fee for every 30 days thereafter.

Late payments for massage programs are subject to a $250 late fee after the first 24 hours, and a $250 fee for every 30 days thereafter


Scope of Practice

Kneaded Touch Relaxation Specialists are licensed professionals and held to the highest standards of the American Massage Therapy Association and National Certification Board for Therapeutic Massage and Bodywork.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Onsite massage therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The onsite massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.


Client Needs & Boundaries

Kneaded Touch Relaxation Specialists are happy to adjust pressure, musical volume, work longer on an area or move on if you request it.

The client may choose to refuse any onsite massage methods, stop massage at any time, and is free to leave.


Professional Boundaries

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the onsite massage therapy policies and procedures. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas. Also, low back, hip & gluteal area will be massaged only on request.

Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.


Confidentiality & Conversation

The discussion between the onsite massage therapist and the client is confidential. The client may or may not choose to talk during the onsite massage.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.


Pre-existing Medical Conditions

It is the responsibility of the client to keep the onsite massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the onsite massage may be continued.
The client must also keep the onsite massage therapist informed of any changes in health conditions.

If you have any further questions about the above information, please direct them to the Kneaded Touch at (703) 855-4293.